We zip up and down the coastline every weekend! You can usually spot our signature pieces anywhere between the Hunter Valley, Mid North Coast, Sydney, Blue Mountains, Newcastle and Port Stephens. We regularly travel beyond these boundaries, so please feel free to touch base with us regardless of your location.

We do! In order to cover the minimum of services required to keep our hire team rolling we have a minimum $300 hire starting point for both hires being picked up and also those being delivered. Crab Apple Hire offers everything you could possibly need to style the event of your dreams.

Our delivery fees are a reflection of where we’re going and how much we’re taking there. We consider the location of your event, the volume of your order and a few other important factors like:

The time it takes to load the truck, the time it takes to unload your order once we have arrived, travel time – to and from your venue or location, return travel to collect your hire items, reloading the truck, travel back to our warehouse and unloading the truck again.

For example, our average delivery to the Hunter Valley, which includes all of the above, is 8 hours total, plus fuel and truck expenses.

Sure! We are more than happy for you to collect and return small orders. We consider each request for collection individually, dependant on the items you’re hiring. If you’re considering this option, please touch base with us to check if your order is eligible and chat through the process.

Please note:

– Item collection is available from 12pm on the Wednesday prior to your event and must be returned by the following Tuesday by 4pm. Our pickup and drop off hours are between 10am and 4pm, Monday to Friday. We do not operate this service on Saturdays and Sundays unless special arrangements have been made well and truly in advance.

– To ensure our hire items are kept safe, we ask that all hires be transported in a covered vehicle, for example a van or truck. Please respect trailers are not an acceptable mode of transport and will not be allowed under any circumstances.

– When undertaking collection, you accept full responsibility for pickup, including but not limited to lifting and loading all hire items, organising safe and appropriate transportation, and providing and using straps, blankets, and tarpaulins as protection for hire items. We are not liable for any damages to hire items during pickup or transport, nor for any injuries sustained during the process.

– If you are unable to load, unload and pack your order alone, we will happily supply assistance at a labour fee of $60.00 per hour, per staff member. Please give us 7 days notice if you will require this additional service.

– While we will prepare hire items before your arrival, it is your responsibility to ensure all hire items are packed onto your mode of transport safely. We will not offer refunds for any items that are missed, forgotten or not loaded for any reason during self-collection.

– Please ensure you come prepared. If you arrive without the necessary protective gear, including blankets and straps, we will charge a rental fee to hire these items.

– Please let us know your preferred time for pickup so that we can have your items prepped and ready to go!

– To avoid late fees, please ensure all items are returned within the above-mentioned timeframes.

Address for pickup is 7-11 Harrison Street, Maryville.

While our delivery drivers DO consider themselves Jack’s of all trades, we’ve found it best to leave them to the heavy lifting! (Aka their styling is laughable.)

Usually, we deliver your items (including décor) to a safe and secure location, so your stylist or planner can work their magic.

However, there are some furniture items our team will need to assemble for you onsite, including arbours, backdrops, and large items.

Please note: we do need someone to direct us on where those items should be placed. We can also provide custom quotes for chair set up – one less thing you have to worry about!

We sure do! We take a non-refundable booking fee upfront to secure your selected items on your preferred dates. This booking fee is equal to 30% of your overall quote. Once you’ve accepted your quote online and paid the non-refundable booking fee, we can guarantee your exclusive use of our hire items. Woo Hoo!

Down to the nitty gritty!

Cancellations 1 month – 14 days prior to event will be eligible for a partial refund.

Cancellations within 14 days prior to your event will be entitled to a refund of pickup and delivery fees only. The hire items dollar amount will not be refunded as this will be considered a loss of opportunity.

Please note:

– All refunds granted will be less the 30% upfront booking fee.

– All refunds will incur a $95 administration fee. All refunds will be less this amount.

– Our upfront non-refundable booking fee remains non-refundable at all times.

– Non-refundable booking fees can be transferred to new date within 18 months of the original date. If postponing to a new date further than 18 months away, your original booking fee will be forfeited and a new booking fee will be required.

Unfortunately, not. Your booking fee always remains non-refundable and non-transferrable, as it ensures exclusive use of your selected hire items, preventing other clients from hiring them on your selected dates. We hope you can understand that it’s important for us to mitigate our loss of income to keep our little, old business afloat.

We want to make things nice and easy for you. The (70%) balance of your invoice isn’t due until one month before your event date. If your booking is made within the month, full (100%) payment is due upon acceptance of your quote.

You can request your hire item arrival time 1 month prior to your event! It’s simple and super easy. We’ll send you a Client Booking Form, where you can let us know your preferred delivery time, best on the day contacts and any important venue access notes. Then, we’ll touch base 1 week before your event to finalise the information and instructions you’ve given us.

Please note: all delivery times allow a two hour window.

Great news! All bookings via Crab Apple Hire include a damage waiver. This covers general cleaning like upholstery marks or stains because of people having a great time at your event. (We get it, you’re fun!)

However, if a hire item is unreturned, broken or damaged beyond repair, we will charge you the value of a replacement item and you will be required to make full payment within 7 days.

If an item is damaged but repairable, you will be sent an invoice for the cost of repairs and you will be required to make full payment within 7 days.

Upholstered hire items that are returned particularly dirty will be cleaned professionally at our warehouse. You will be invoiced for the total cost of the professional clean.